FAQs

About Products

Difficult to choose size? Let our Size Guide help you!

1. Where can I find Size Guide?

You would find "Size Guide" on each product page, next to the buttons to select size.

Besides, you would also find corresponding size details under the button to select size, or in the Product Details.

2. How to choose size with Size Guide?

Click "Size Guide", you would find out the measurements which you can view in inches and centimeters, and how to measure to make sure it fits you.

You could choose specific size which is suitable for you.

You could also choose size depends on the corresponding size details which are under the button to select size.

How to check the product material?

Kindly please check the Material under the the corresponding product details.

For more information, please contact us.

About Return

What Is Anniecloth's Return Policy?

Thank you for shopping on Anniecloth.com.

All online purchases (except lingerie, swimwear, jewelry & accessories and clearance items) through anniecloth.com can be returned within 30 days from the delivered date.

The customer is responsible for paying the return shipping fees.

All return items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and no refund will be issued.

We do not accept returned items that were sent back directly without notifying us first. Any addresses on the parcel is not approved as the return address. Returned packages without an authorized return address from customer service representatives will not be refunded. We do not offer Freight To Collect (FTC) service for the packages returned. Return shipping costs for the returned packages are non-refundable.

How to return my parcel?

Step1: Click the "Tracking Order" feature at the bottom menu of our home page.

Step2: Enter your Email Address and Order Number.

Step3: There is a "Return" button in the specific order.

You need to click it to submit the return request and you will get authorization from us by email with a label with our return address.

Cancellation Policy

We accept order cancellation before the product is shipped or produced. If the order is confirmed cancelled ,you will get full refund. We process the refund action within 7 days.

We do not accept order cancellation request once the product is shipped out.

The number of day taken for refunds to be processed after refund has been accepted: 7 days.

Contact Us

If you have any questions or concerns, please do not hesitate to contact us.

About Payment

Payment Methods Accepted

PayPal: the most convenient payment method in the world

Anniecloth primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card).

1. With PayPal, you can send payment quickly and securely on-line.

2. Through PayPal, you can pay with credit card, debit card, or bank account balance.

3. Once your order is submitted, you will be redirected to PayPal's site where you could make the payment.

4. Payment is traceable. You can trace the status of your payment using your PayPal account. Anniecloth.com doesn't receive your credit card number or bank information (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use.

Secure Credit Card payment

We can also accept Credit Card payment using Mastercard or Visa.

Paying with Klarna

Pay later shopping.

Split into 4 interest-free installments, paid every 2 weeks

1. What is Klarna?

Klarna offers direct payments, pay after delivery options, and installment plans in a one-click purchase experience that lets consumers pay when and how they prefer to.

2. How it works？

Split the cost of purchase into 4 interest-free, paid every 2 weeks. No interest or surcharges if you pay on time.

You can choose to pay the total amount you need to pay in the same four interest-free installments. The first installment will be charged directly to your card when the order is delivered, and the remaining three installments will be charged to the card every two weeks.

3. Is Klarna available for all products?

No, Klarna is currently available to customers with a US shipping address.

You can choose other payment options in our store if you do not meet the above payment conditions for Klarna.

4.Learn more about Klarna

For any information on the customer service of Klarna, please click here.

For information on Privacy Policy of Klarna, please click here.

How to use my coupon/promos code?

There is an area "Enter or select coupon code" at the shopping bag confirming web-page on your right side above "Proceed to checkout. For example, enter code NEW10 and then click APPLY as below :

About Orders

How do I get to order?

Step 1. Add some item(s) into your Cart.

Choose color, size or quantity if necessary, then click "ADD TO CART"

Step 2. Check out your Cart when item selection is completed.

Click the Cart button to review the item(s) selected in Shopping Bag page and make some modifications if necessary, in this page you would find the benefits of your order; Enter your coupon code if you have one and APPLY it;

Click on “PROCEED TO CHECKOUT” or "Check out with paypal" if you are ready to place the order.

Step 3. Complete shipping information.

Fill in your Contact information and Shipping address; Enter your coupon code if you have one and APPLY it;

Click on “CONTINUE TO SHIPPING METHOD”;

Check your email and address in "Contact" and "Shipping to", then click on "CONTINUE TO PAYMENT METHOD".

If you need to change your address, you could back to Address page by clicking "Return to address".

Step 4. Fill in payment information and then click the PAY button to complete the purchase.

We will begin to process your order upon receipt of your payment and an email will be sent to you for order confirmation then.

How Can I Track My Order?

Step 1. Click on "Tracking Order" at the bottom of the webpage, and enter your order email and order No.

Step 2. In the next page, you will be able to know your order information, like address, item, and order status.

Step 3. If your order is shipped, please click "Logistics Tracking" to check the current status or the Guidelines URL of your package.

Click Here to Track Your Order Now

Why Is My Order Arriving In Multiple Shipments?

To ensure that you receive the package as soon as possible.

We will ship preferentially the items in stock in your order. So it maybe shipped in 2-3 parcels for you.

How Can I Change Or Cancel My Order?

For the order not shipped : Please contact customer service as soon as possible to help change or cancel the order.

For the order already shipped: Contact our customer service as soon as possible to help intercept the delivery order.

About Shipping & Delivery

How long does it take to ship my package?

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

Where can we deliver the package to?

We can ship to most countries in the world.

Countries shipped to include: United States of America, Canada, Germany, Australia, United Kingdom, Italy, France, Netherlands, Spain, Switzerland, NewZealand, Greece, Saudi Arabia, Belgium, PuertoRico, Austria, Israel, Ireland, Hungary, Portugal, Slovenia, Mexico, Poland, Estonia, Lithuania, Latvia, Czech Republic, Norway, Croatia, Romania, Sweden, Denmark, Virgin Islands US, Japan, Finland, Singapore, Cyprus, Iceland, Brazil, Slovakia, Malta, Bulgaria, Korea, South Africa, Luxembourg, United States Minor Outlying Islands, Russia, Reunion, Guadeloupe, Hongkong, Thailand, Ukraine, United Arab Emirates, BermudaIs, Martinique, Indonesia, Argentina, Turkey, Peru, Malaysia, Chile, Uruguay, French Polynesia, Colombia, Jersey, Serbia, India, Philippines, New Caledonia, Guam, Costa Rica, Guernsey, Taiwan, Cameroon, Georgia, Egypt, Bosnia and Herzegovina, Mauritius, Morocco, Bahrain, Aruba, Kuwait, Faroe Islands, Barbados, Macedonia, Isle of Man, Bahamas, Vietnam, Samoa Eastern, Qatar, Monaco, Albania, Trinidad and Tobago, Sri Lanka, Dominica Rep., Armenia, Kazakstan, Cayman Islands, Kampuchea (Cambodia ), Belarus, Lebanon, Jordan, Nigeria, Uzbekistan, French Guiana, Maldives, Moldova, Republic of, Uganda, Oman, Seychelles, San Marino, Andorra, Montenegro, EISalvador, Ecuador, Kenya, Gibraltar, Namibia, Swaziland, Liechtenstein, Ghana, Guatemala, Sao Tome and Principe, Marshall Islands, Venezuela, Paraguay, Greenland, Angola, Madagascar, St.Lucia, Grenada, Falkland Islands, Chad, Cote D Ivoire, Botswana, Azerbaijan, The Federation of Saint Kitts and Nevis, Vanuatu, Saint Pierre And Miquelon, Panama, Haiti, Rwanda, Anguilla, Netherlands Antilles, Bangladesh, Nicaragua, Norfolk Island, Kyrgyzstan, Wallis And Futuna Islands, Cape Verde, Palau, Cook Is., Togo, Northern Mariana Islands, Papua New Cuinea, Mongolia, Aaland Islands, Guinea Bissau, Honduras, Senegal, Pakistan, Laos, Bolivia, Cocos（Keeling)Islands, Turks And Caicos Islands, Democratic Republic of the Congo, Tuvalu, Saint Vincent.

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About customer tax

Upon arrival to the destination country, international orders may be subject to duties and taxes billed by the destination country customs department. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be.