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Return & Refund Policy
30 Days Guarantee
Thank you for shopping on Anniecloth.com.
All online purchases (except lingerie, swimwear, jewelry & accessories and clearance items) through anniecloth.com can be returned within 30 days from the delivered date.
The customer is responsible for paying the return shipping fees.
All return items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and no refund will be issued.
We do not accept returned items that were sent back directly without notifying us first. Any addresses on the parcel is not approved as the return address. Returned packages without an authorized return address from customer service representatives will not be refunded. We do not offer Freight To Collect (FTC) service for the packages returned. Return shipping costs for the returned packages are non-refundable.
How to Make Your Return:
Step1: Click the "Tracking Order" feature at the bottom menu of our home page.
Step2: Enter your Email Address and Order Number.
Step3:There is a "Return" button in the specific order. You need to click it to submit the return request and you will get authorization from us by email with a label with our return address.
Purchases Not Eligible for Return
Clearance items and free gifts are not eligible for return.
-Swimwear is not eligible for return.
-Jewelry & accessories is not eligible for return.
-You need to email us a picture showing the problem/defect after submitting the return request online.
Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order has already been shipped.
If you have any questions or concerns, please do not hesitate to contact us.
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